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9.3. Listening
1. Write the words under each picture.2. Read the radio presenter's interview with Amy. Put the words and phrases 1-4 in the right order. 3. Replace the underlined words in these sentences with an underlined word from the text in Exercise 2.
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9.1. Vocabulary
1. Complete the sentences with the words from the box. There are two extra items. 2. Choose the correct word. 3. Choose the correct word.
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9.2. Grammar
1. Complete the sentences with the correct form of the verb be. 2. Make the active sentences and questions passive. 3. Complete the text with the active or passive form of the verbs in brackets.4. Choose the correct answer.
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9.4. Reading
1. Read the texts. Choose the correct answer. 2. Read the texts again. Are statements 1-4 true (T) or false (F)? 3. Complete the gaps with underlined opposites from the text.
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9.5. Grammar
1. Is the underlined noun countable (C) or uncountable (U) in these sentences? 2. Choose the correct quantifiers to complete the dialogue between a researcher and Lynn.3. Use not much or not many to make the sentences negative. 4. Add a before little and few if necessary. 5. Choose the correct answer.
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9.6. Use of english
1. Choose the correct word. 2. Choose the correct answer. 3. Complete the sentences with the words from the box.4. Complete the second sentence so it has a similar meaning to the first. Use between two and five words, including the word starting with some-, any, every-, or no-.
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9.7. Writing
1. Match the information to make customer problems. 2. Complete the model email with the words from the box. There are two extra words.3. Tick (✔) the more formal version in each pair of sentences. 4. Put the words into the correct order to make sentences. Decide which sentences are formal (F) and which informal (I). 5. Imagine you have received poor service or had a problem with a product you have bought. Tick (v) the fair requests.
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9.8. Speaking
1. Translate the phrases into your own language.2. Complete the dialogue in a shop with the missing phrases. The first and last letters are given. 3.Choose the correct word.
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9.9. Self-check
1. Complete the mini-dialogues with the correct words from the box.2. Complete the sentences and questions with the correct passive form of the verbs in brackets. 3. Find and correct the mistakes. 4. Complete each pair of sentences with the same answer .5. Complete the second sentence so that it has a similar meaning to the first. Use between two and five words, including the word in capitals. 6. Complete the text with the correct form of the words from the box. There are two extra words. 7.
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