Đề bài

a. Read June's email and choose the best subject heading.

(Đọc email của June và chọn tiêu đề tốt nhất.)

New message

To: customerservice@rockettech.com

Subject

Dear Sir or Madam,

On Friday, November 27th, I bought a Link76 laptop from your website and it is not working.

The laptop has two main problems. It overheats when I play games and it keeps crashing when I do my homework. It also sometimes slows down when I watch movies.

I called RocketTech's customer hotline and waited 30 minutes to speak to someone. Finally, I spoke to your colleague, Andy. He said he would speak to his manager and call back in ten minutes. That was three hours ago.

I would like RocketTech to repair my laptop or provide a new one as soon as possible.

I look forward to your reply.

Yours faithfully,

June Evans

1. Link76 Problems (Các vấn đề của Link76)

2. Link76 Review (Đánh giá Link76)

Phương pháp giải

Tạm dịch:

Tin nhắn mới

Người nhận: customerservice@rockettech.com

Tiêu đề:

Thưa ông/bà,

Vào thứ Sáu, ngày 27 tháng 11, tôi đã mua một máy tính xách tay Link76 từ trang web của bạn và nó không hoạt động.

Máy tính xách tay có hai vấn đề chính. Nó quá nóng khi tôi chơi trò chơi và nó liên tục gặp sự cố khi tôi làm bài tập về nhà. Nó cũng đôi khi chậm khi tôi xem phim.

Tôi đã gọi đến đường dây nóng khách hàng của RocketTech và đợi 30 phút để nói chuyện với ai đó. Cuối cùng, tôi đã nói chuyện với bạn đồng nghiệp, Andy. Anh ấy nói rằng anh ấy sẽ nói chuyện với người quản lý của mình và gọi lại sau mười phút. Đó là ba giờ trước.

Tôi muốn RocketTech sửa chữa máy tính xách tay của tôi hoặc cung cấp cái mới càng sớm càng tốt.

Tôi mong nhận được sự phản lời của bạn.

Trân trọng,

June Evans

Lời giải của GV Loigiaihay.com

1. Link76 Problems (Các vấn đề của Link76)

Thông tin: On Friday, November 27th, I bought a Link 76 laptop from your website and it is not working.

(Vào thứ Sáu, ngày 27 tháng 11, tôi đã mua một máy tính xách tay Link76 từ trang web của bạn và nó không hoạt động.)

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Các bài tập cùng chuyên đề

Bài 1 :

a. Read the article and choose the correct answer. What's the article about?

(Đọc bài và chọn câu trả lời đúng. Bài báo nói về cái gì?)

1. how to save money when shopping (làm thế nào để tiết kiệm tiền khi mua sắm)

2. where teens buy their clothes (nơi thanh thiếu niên mua quần áo của họ)

3. how teens spend their money (cách thanh thiếu niên tiêu tiền của họ)

Teen Shopping Habits in Vietnam

We interviewed three teens about their shopping habits. Read on to find the best tips.

Thanh, 16: “I like to shop at thrift stores. It's more fun and, of course, less expensive than buying clothes in the shopping mall. And your clothes will be unique. Also, we already have so much trash on our planet, so I don't think we need to buy new clothes. My top tip is to pay attention to the brands. Some brands use quality materials, and if you see them at a thrift store, get them quickly before someone else does.”

Vân, 15: “I buy most of my clothes from a local store near my house. I can walk there in just a few minutes. It's much easier and less crowded than at shopping malls, and the customer service is better. The sales assistants are friendlier and always give me good advice on what to buy.”

Ngọc, 15: “I prefer to do my shopping at shopping malls. It's easier because my parents don't have to take me to different stores. My advice is to be careful with money. Decide how much you can spend,and don't spend more than that. Never buy things you don't need just because they're on sale. My least favorite clothes are always things I bought just because they were cheap.”

Xem lời giải >>

Bài 2 :

b. Now, read and answer the questions.

(Bây giờ, hãy đọc và trả lời các câu hỏi.)

1. Where does Thanh buy her clothes?

(Thanh mua quần áo ở đâu?)

2. What is Thanh's advice for shoppers?

(Lời khuyên của Thanh dành cho người mua hàng là gì?)

3. Why does Vân prefer a local store to shopping malls?

(Tại sao Vân thích cửa hàng địa phương hơn trung tâm mua sắm?)

4. Why does Ngọc like shopping malls?

(Tại sao Ngọc thích trung tâm thương mại?)

Xem lời giải >>

Bài 3 :

b. Now, listen and complete the form.

(Bây giờ, hãy nghe và hoàn thành biểu mẫu.)

Xem lời giải >>

Bài 4 :

b. Now, read and circle the answers.

(Bây giờ, hãy đọc và khoanh tròn các câu trả lời đúng.)

1. June bought her laptop from…

(June mua máy tính xách tay của cô ấy từ…)

a. the internet. (mạng internet.)

b. a store. (một cửa hàng.)

c. a friend. (một người bạn.)

2. The laptop gets too hot when she…

(Máy tính xách tay quá nóng khi cô ấy…)

a. does her homework. (làm bài tập về nhà) 

b. plays games. (chơi trò chơi.)

c. watches movies. (xem phim.)

3. June contacted RocketTech…

(June liên hệ với RocketTech …)

a. by online chat. (bằng trò chuyện trực tuyến.)

b. by email. (bằng email.)

c. by phone. (bằng điện thoại.)

4. She had to wait to speak to customer service…

(Cô ấy phải đợi để nói chuyện với dịch vụ chăm sóc khách hàng …)

a. for 3 hours. (trong 3 giờ.)

b. for 30 minutes. (trong 30 phút.)

c. for 10 minutes. (trong 10 phút.)

Xem lời giải >>

Bài 5 :

Five sentences have been removed from the text below. For each question, choose the best answer (A-H). There are three extra examples which you do not need to use.

(Năm câu đã được bỏ khỏi văn bản dưới đây. Đối với mỗi câu hỏi, hãy chọn câu trả lời đúng nhất (A-H). Có ba ví dụ bổ sung mà bạn không cần sử dụng.)

A. They have magazines and newspapers, too.

B. My city isn't very big, but it's a really great place to go shopping.

C. My family often hang out there on the weekends.

D. On market days, the small florists open their doors and sell flowers on the street.

E. The most interesting store in my town is the local bookstore.

F. The cheapest place is the thrift store.

G. They have the lowest prices in the city, but unfortunately, the staff is not very helpful.

H. It has the biggest swimming pool in the area.

Xem lời giải >>

Bài 6 :

E. Read the ads. Check (✓) the information that is in each one.

(Đọc các quảng cáo. Đánh dấu (✓) vào mỗi thông tin được đề cập đến trong mỗi thứ sau.)

  Sweater Swimsuit Sneakers
1. The seller's opinion ◻ ◻ ◻
2. Size ◻ ◻ ◻
3. Age ◻ ◻ ◻
4. Color ◻ ◻ ◻
5. Where it was made ◻ ◻ ◻
6. Materials ◻ ◻ ◻
Xem lời giải >>

Bài 7 :

1. Read three people's answers to an online survey about shopping. Answer the questions below.

(Đọc câu trả lời của ba người trong cuộc khảo sát trực tuyến về mua sắm. Trả lời các câu hỏi dưới đây.)

1. Who doesn't have enough money to buy lots of clothes? 

(Ai không có đủ tiền để mua nhiều quần áo?)

2. Who avoids shopping for clothes? 

(Ai tránh mua sắm quần áo?)

3. Who is willing to pay more for the right kind of clothes? 

(Ai sẵn sàng trả nhiều hơn cho loại quần áo phù hợp?)

Xem lời giải >>

Bài 8 :

1. Read the text about Fairtrade. Why is it good for farmers? 

(Đọc văn bản về Thương mại công bằng. Tại sao nó lại tốt cho người nông dân?)

Many of the products we buy in supermarkets are grown by farmers in developing countries. But farmers aren't paid enough to make a living. 

So the idea of "fair trade' has been around for many years. When you see the FAIRTRADE mark on a product, you know that the farmers have been paid a fair price for their crops. 

In 1997, many organisations from different countries came together and one international Fairtrade organisation was formed. So far, the lives of approximately seven million people in developing countries have been improved by Fairtrade. 

Xem lời giải >>

Bài 9 :

2 Read the text and decide whether the writer likes branded products or not? Why? 

(Đọc văn bản và quyết định xem người viết có thích sản phẩm có thương hiệu hay không? Tại sao?)

There are various reasons why people buy brands, but there are three main reasons. Personal preference and the wish to show off are the first and second reasons. Some people like branded goods as the brand makes them feel better about themselves. For example, they like wearing branded clothes as it gives them more confidence in life. Some teenage girls are even obsessed with brands. They believe that they look trendy and cool in branded clothes, so they often save their money for brands. Some people buy brands because they think the product looks better, and they are happy about that. Some people buy brands simply because they want others to know about their wealth. 

The third reason is quality. Many people buy brands because they want to be free from worries. Branded products are often of better quality than no-name products. Information of the product is often clear and reliable. The service that comes with the product is often good. If there is any problem, the product can be replaced or repaired or the customer can receive a refund. The brand item may be expensive, but it can give you a peace of mind. When buying things, I often consider the quality of the product, the reputation of the product, and any past experiences with the product. This makes it easier for me to decide whether to buy a brand or a no-name product. 

Xem lời giải >>

Bài 10 :

3 Read the text again and choose the correct option for each question. 

(Đọc lại văn bản và chọn phương án đúng cho mỗi câu hỏi.)

1 Why do people buy brands? 

A. because they like wearing branded clothes. 

B. because they like the quality of the products. 

C. because they want to show off. 

D. All the above options are correct. 

2 Why are teenage girls obsessed with brands? 

A. because they have a lot of money. 

B. because they like the quality of the products. 

C. because they want to look fashionable. 

D. because their parents often buy them branded clothes. 

3 When a branded product has problem, you can 

A. ask for your money back 

B. ask for a replacement 

C. ask for another product 

D. Both A and B are correct. 

Xem lời giải >>

Bài 11 :

4. Read the text and choose the correct answer. 

(Đọc văn bản và chọn câu trả lời đúng.)

1. A. a jeweller's

2. A. everybody

3. A. many

4. A. something

5. A. pay

6. A. a few

B. an optician's

B. anybody

B. much

B. nothing

B. paid

B. a little

C. a shoe shop 

C. nobody 

C. some 

C. everything 

C. are paid 

C. none 

Mystery shopping - a type of market research 

Kara, 19, a university student, has an unusual part-time job. She works as a mystery shopper. What does she do? One day she buys a pair of glasses at (1)______, another day she has a meal in a restaurant. She looks like an average customer, but after the visit, she writes a report about the place and sends it to the company's office. This is how the shops or restaurants get information about their goods or services and whether (2)_____ is not satisfied. 

'It's the perfect job for me', explains Kara, 'Going shopping has always been my hobby but I don't have (3)______money to buy what I like. With this job, I can have a free meal in an elegant restaurant or get some designer clothes. Mystery shopping also gives me (4)______interesting to do at weekends and during my lunch hours.

Market Force, the company which employs people like Kara, says: 'Mystery shoppers (5)_____ once a month. To make sure that our employees are honest and reliable, we sometimes send (6)_____shoppers to the same place.' 

Xem lời giải >>

Bài 12 :

a. Read the article and choose the correct answer. What’s the article about?

(Đọc bài báo và chọn câu trả lời đúng. Bài báo nói về điều gì?)

1. shopping for clothes in Blackwater Falls

2. Chrissy’s last shopping trip

3. an advertisement for Dime Time

Hi! I’m Chrissy Trần writing about stylish shopping in Blackwater Falls, Idaho.

DIME TIME

Dime Time is an awesome (1) _______________. Buying old clothes means you get unique clothing cheaper than anywhere else. It’s more fun to shop here than other stores in Blackwater Falls and less expensive, too. You can get clothing that is better (2) ____________ for less money than you’d pay at shopping mall. It’s a small and friendly store with great (3) ____________.

The store assistants are so lovely and friendly, and always give great advice and fashion tips.

BLACKWATER FALLS MALL

I also love buying things at the mall. It’s so easy because everything is in one place, so you can quickly find great things to buy. My advice is to buy items that are (4) _______. Look around a few stores before you buy something if you want to get the best price. I suggest visiting Greenwoods department store on the second floor. It has a huge range of (5) ____________ to choose form. There’s something for everyone in there!

ONLINE

With only Dime Time and the shopping mall to buy clothes from, I often prefer to just shop online. You can find cheap items without leaving your bed or sofa!

Okay, so that’s shopping in Backwater Falls. How about your town? Leave me a comment!

Xem lời giải >>

Bài 13 :

b. Read again and fill in the blanks with the words from New Words.

(Đọc lại và điền vào chỗ trống với các từ trong phần từ mới.)

Xem lời giải >>

Bài 14 :

Read the dialog and complete the form.

(Đọc hộp thoại và hoàn thành biểu mẫu.)

Assistant: Hello, can I help you?

Roberta: Yes, I bought this phone from you and it stopped working.

Assistant: I see. Can I take your details, please?

Roberta: Sure. My name is Roberta Braithwaite.

Assistant: Can you spell "Braithwaite" for me?

Roberta: Sure. It's B-R-A-I-T-H-W-A-I-T-E.

Assistant: What's your phone number?

Roberta: 0849652801.

Assistant: Thanks. And it's an Oort Cloud DX?

Roberta: That's right.

Assistant: What's wrong with the phone?

Roberta: I don't really know. When I try to use my camera, it crashes and then restarts.

Assistant: Do you have a warranty?

Roberta: I think I lost my warranty card. I guess I'll have to pay for any repairs. When will it be ready?

Assistant: Well, we're not very busy right now. It can be ready by the weekend. Is Sunday OK?

Roberta: Actually, Saturday would be better. Can I pick it up that morning?

Assistant: Yes, that should be fine. I'll make a note of it.

Xem lời giải >>

Bài 15 :

a. Read the email and answer the questions.

(Đọc email và trả lời các câu hỏi.)

To: customerservice@greentech.com

Subject: Broken Product

Dear Sir or Madam,

On December 3rd, I bought a cell phone from your website. It’s a black Green Cell 08 and my order number is 369475. But there were some problems with my package.

I received the package on December 10th, but unfortunately when I opened it, I found that the product was damaged. The screen was broken, and the phone is unusable.

The phone model was also wrong. It was a Green Cell 07 instead Green Cell 08.

I would like Green Tech to provide me with a new one as soon as possible.

I look forward to your reply.

Your faithfully,

Emma Smith 

1. How many problems does the package have?

2. Does Emma want a refund?

Xem lời giải >>

Bài 16 :

b. Read and complete the table.

(Đọc và hoàn thành bảng.)

Xem lời giải >>

Bài 17 :

1. Circle the correct words (a or b) to complete the text. 

(Khoanh tròn các từ đúng (a hoặc b) để hoàn thành văn bản.)

My uncle is the (1)_____________ of a small company that makes mobile phone batteries. His company has (2)_____________ with one of the biggest mobile phone companies in the world. It generates a lot of (3)_____________ for my uncle’s company.
My sister is (4)_____________ . She has started a number of businesses, and taken quite a lot of risks. She is always asking for (5)_____________, but it is difficult to find (6)_____________ who want to lend her money. Although her companies make quite big (7)_____________, she doesn’t pay herself a very big (8)_____________

1   a   CEO                b   entrepreneur

2   a   a contract      b   a funding

3   a   salary              b   income

4   a   an investor     b   an entrepreneur

5   a   profits             b   funding

6   a   CEOs               b   investors

7   a   profits             b   investors

8   a   funding           b   salary

Xem lời giải >>

Bài 18 :

Grammar and vocabulary 

6. Choose the best options to fill in the blanks.

(Chọn những phương án tốt nhất để điền vào chỗ trống.)

Shopping revolution

Do you often go shopping? If so, how do you usually (1)______  the items you buy? Some people still use cash, because it's easier to know (2)______ money you have spent. But if you're (3)______   of money when you reach the supermarket check-out, it can be very embarrassing. Other people pay by card, so that they (4)______   carry a lot of money around with them. Unfortunately, credit cards often make you spend more money (5)______   you had planned. And it isn't until the end of the month that you realise that you (6)______   the bank a lot of money. To carry cash or cards, you need a wallet and a bag - or quite a big pocket! But wouldn't it be great if you (7)______   your wallet at home? If you (8)______  a smartphone, it seems that you will soon be able to do that. The company Vocalink 

(9)______  a new app called Zapp which will allow people to pay by phone in the future. Zapp will completely change the way we shop - and our mobile phones (10)______   even more necessary than they already are.

1   a   buy for                   b   pay                        c   pay for 

2   a   how much              b   how                       c   how many 

3   a   few                         b   short                      c   little 

4   a   don't have to           b   must                      c   mustn't 

5   a   as                            b   than                       c   that 

6   a   borrow                    b   owe                       c   lend 

7   a   would leave            b   will leave              c   could leave 

8   a   have                        b   will have               c   would have 

9   a   develops                 b   is developing         c   had developed 

10 a   become                   b   will become           c   would become

Xem lời giải >>

Bài 19 :

Look and read. Choose the correct answer (A, B, or C).

(Nhìn và đọc. Chọn câu trả lời đúng (A, B hoặc C).)

Xem lời giải >>

Bài 20 :

1. Read the texts. Choose the correct answer. 

(Đọc đoạn văn. Chọn câu trả lời đúng.)

Text 1

The author of the text 

A. discourages readers from going shopping on Boxing Day. 

B. describes the origins and customs connected with Boxing Day. 

C. shares his/her experience in shopping on Boxing Day 

Text 2

The owner of 'Safari' 

A. is worried about her business. 

B. wants to close down her business. 

C. has moved her business recently.

GLOSSARY

(Bảng chú giải)

*to queue (v) – to stand in a line of people waiting to do something, e.g. pay in a shop 

(* to queue (v) - đứng trong một hàng người đang chờ làm điều gì đó, ví dụ: thanh toán trong một cửa hàng)

** to close down(phr v) - if a business closes down, it stops operating permanently

(** to close down (phr v) - nếu một doanh nghiệp đóng cửa, nó sẽ ngừng hoạt động vĩnh viễn)

chain (of shops) (n) - a number of shops (also hotels, cinemas, restaurants, etc.) owned by the same company or person

(chuỗi (cửa hàng) (n) - một số cửa hàng (cũng như khách sạn, rạp chiếu phim, nhà hàng, v.v.) thuộc sở hữu của cùng một công ty hoặc một người)

store (n) - a large shop that sells many different things

(cửa hàng (n) - một cửa hàng lớn bán nhiều thứ khác nhau)

Globalholidays.com

You searched for ‘Boxing Day’

In Britain, Canada, New Zealand, and parts of Australia, the 26th of December is Boxing Day. Originally, this was the day when rich people gave their servants small Christmas gifts, but these days Boxing Day is all about shopping. There are big sales with reductions on everything, and customers spend huge amounts of money. Shops and shopping centres open very early (some of them as early as 5.00 a.m.) and shoppers often start queuing* for bargains in the middle of the night, hours before the sales actually begin.

Saveourcitycenter.net

Share your opinion and help save our city centre 

Safari_23 says: For the last ten years, I have owned a clothes shop called 'Safari' on the main street of our town. About six months ago, a big shopping centre opened just outside the town and since then, business has been bad. Every month fewer customers come into the shop and it is getting harder to make a living. I used to love my job, but standing there all day with hardly any customers is really boring. The little café opposite had to close down** last month. I know that other small businesses on the street are having big problems, too. Some of them have actually moved to the shopping centre recently. I am not sure what the solution is, but I feel sad and angry, and I'm afraid that I will have to close down my shop, too.

Xem lời giải >>

Bài 21 :

 2. Read the texts again. Are statements 1-4 true (T) or false (F)? 

(Đọc lại các văn bản. Câu 1-4 đúng (T) hay sai (F)?)

Xem lời giải >>

Bài 22 :

6. Complete the text with the correct form of the words from the box. There are two extra words.

(Hoàn thành văn bản với hình thức chính xác của các từ trong hộp. Có hai từ thừa.)

any                   create             custom            logo           organise            produce           sell                 shop

Who would buy that?

The online (1)shopping website that we know today as eBay was(2)______in 1995. Its first name was Auction Web, and it started life as a small part of the personal website of the company's inventor, French-American Pierre Omidyar. 
The first item for sale on the site was a broken laser pointer. When Pierre found a (3)____ who was happy to pay $14 for this, he asked him why he wanted it. The answer was simple – the man collected laser pointers. Because of this experience, Pierre believed that he could sell (4)____ through his new online shop - and it didn't matter whether the item was working or broken. Pierre's idea became a huge success and the company grew quickly after he invited other people to sell their items on his website. In 1997, Pierre changed the name to eBay and, one year after this, only three years after the company had started, Pierre was a billionaire. 
Today, eBay is worth about $10 billion, operates in 30 countries and has between 20-25 million(5)_______ who advertise their things for sale. And now, you can buy anything from broken laser pointers to the latest (6)_______of technology and high street fashions.
Xem lời giải >>

Bài 23 :

8.  Complete the text with one word in each gap.

(Hoàn thành văn bản với một từ trong mỗi khoảng trống.)

How to shop and save 

Most people love spending money (1) on clothes. But shopping can be expensive. So here are some tips to help you save money when you go looking to fill up your wardrobe. 

Firstly, always remember that there are a (2)____ of High Street stores that sell clothes that everyone can afford. Plus, they often (3)____sales at the beginning of each new season. This is because when shops have new and more fashionable clothes coming in, they need to sell older items quickly. So, if you want to (4)____up a bargain, this can be the best time. 

Charity shops and other second-hand shops also offer a variety of cheap clothes. Although they don't usually have items (5)____special offer, it's not difficult to find something at a good price. There's an added advantage too - when you buy second-hand clothes, there's a bigger chance you will find something that looks original compared to clothes from the High Street. 

One more way to save money is to buy good quality clothes. Even some expensive designer clothes are not actually very well made. Make sure you buy something that will last. Then, even if it wasn't so cheap to buy, you'll see that the product was (6)____it in the long-term.

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Bài 24 :

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.

Online shopping can certainly be an awesome way to go. No lines, no traffic, no crowds of people. But is online shopping safer?
Experts says that online consumers may now be better protected than traditional shoppers, especially if they follow a few useful tips. First of all, make sure that you are on the site of a real company. Some thieves have created websites that look like the real one just to get your information and money. The best way to check if a site is real is to look for the “s”, which stands for “secure”, in the “https” part of the website address bar. Another indication of a safe website is a special icon in the shape of a padlock which you can find on the browser bar. And it is better to shop with online companies that you know and trust.
Secondly, make sure your computer has a firewall and up-to-date antivirus software. Updating your software is one of the easiest things you can do to stop hackers from attacking your system and protect your personal information. Moreover, beware of links to deals that are too good to be true on social networking sites. If you have doubts, contact the sellers directly. Finally, keep the details of your purchase in a safe place. Save or print the receipt, your order confirmation number and the tracking number. If you have a problem with the order, this information will help you solve the problem quickly.

1. What is the best title of the passage?

A. Online shopping, pros and cons

B. How to be a smart online shopper

C. Online vs traditional shopping

D. Steps to shop online

2. According to the passage, how do people check if the website is real?

A. The website should start with https:// and should have a padlock symbol.

B. The website should have a firewall.

C. The website should be from a real company.

D. The website should be updated.

3. What does the letter “s” in “https://” stand for?

A. safe

B. strong

C. secure

D. shopping

4. Which of the following statements is NOT true?

A. You should keep your antivirus program updated.

B. You shouldn’t believe deals on social networking sites.

C. You should keep records of your confirmation number, tracking number and receipt.

D. You should shop on online stores that you know or trust.

5. The word ‘beware’ in the last paragraph is closest in meaning to ______________.

A. look for

B. doubt

C. click on

D. be careful of

 

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