Bài 10 :
Read the passage mark letter A, B, C or D to indicate the correct word for each of the blanks.
Researchers in communication show that more feelings and intentions are (1) ________ and received nonverbally than verbally. Mehrabian and Wiener following have stated that only 7% (2) _______ message is sent through words, with remaining 93% sent nonverbal (3) _________.
Humans use nonverbal communication because:
1. Words have limitations: There are (4) ________ areas where nonverbal communication is more (5) _______ than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.
2. Nonverbal signals are powerful: Nonverbal cues primarily express inner (6) _______ while verbal messages deal basically with outside world.
3. Nonverbal messages are likely (7) ________ more genuine: because nonverbal behaviours cannot be controlled as easily as spoken words.
4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8) _________ can be said, but nonverbal cues can communicate thoughts.
5. A separate communication channel is necessary to (9) __________ send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal (10) _______.
Question: Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8) _________ can be said, but nonverbal cues can communicate thoughts.
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